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27 Best Cloud Communication Platforms Reviewed In 2025

Posted on July 2, 2025

It does lack some flexibility which other providers are able to provide, but it is nevertheless a great addition to Microsoft’s portfolio of products and services. It is no wonder that the deployment of Zoom grew over 45% between March and October of 2020. With many businesses abruptly switching to remote work, Zoom was singled out as a great way to replace live meetings. Focus on your needs and priorities to find one that bridges the gap between you and your audience, fostering clearer and more effective communication. Collaboration platforms allow fluid teamwork and feedback cycles through real-time editing and annotation capabilities for delivering dynamic presentations.

Employee Communication Apps

Features include advanced reporting that identifies performance issues, a user-friendly app for working from any device, and sales prospecting tools with automation and analytics. Enterprise content management (ECM) software is designed to manage and retrieve an organization’s digital content. In contrast, customer communication management software specifically focuses on customer-centric communication tasks such as creating, distributing, and analyzing interactions across different channels. Google Drive is a secure communication software that gives you the power to upload and save different types of files, documents, photos, audio, and videos to Google cloud. Google Drive is also a backup solution that helps you free up space on your mobile or desktop devices. The Audio Messaging feature of Troop Messenger offers help to send and receive a quick short audio clip to any team member.

Some apps come with built-in task management features, allowing teams to assign, track, and manage tasks within the same platform. 800.com is a cloud communications provider, specializing in toll-free and vanity phone numbers for business. Once a business has found its ideal number, 800.com has a host of marketing tools, such as call tracking, call analytics, SMS messaging, and much more. These features help businesses track every lead, and improve conversion rates. telegram 下载 is a cloud-based business phone system that offers reliable and highly affordable telephony services for businesses of all types and sizes.

When employees can communicate with each other seamlessly, they can collaborate more easily on projects and tasks. This can lead to increased efficiency and productivity, as individuals are able to work together more smoothly. Employee communication software can facilitate efficient and effective communication between different departments and teams. This can help to prevent misunderstandings, reduce the likelihood of errors, and ensure that everyone is on the same page. Automate tax calculations, generate payslips, and manage employee data efficiently. With a user-friendly interface and a wide range of tools, this software allows you to edit videos easily and quickly.

Adobe Experience Manager Forms only offers customized pricing following communications with a sales rep. HPE GreenLake is a cloud service platform for enterprises that require a hybrid IT environment. It provides a flexible approach to managing workloads and resources across on-premises and cloud infrastructures. We’ve tested more than 2,000 tools for different SaaS development use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & check out our software review methodology.

By using Zendesk, businesses can provide their customers with a seamless support experience, while also streamlining their internal communication processes. The software application allows for cross-platform remote control, as well as other collaborative processes such as web conferencing and file sharing. Integrated service case management and integrations for service desk systems make TeamViewer a viable platform for support and training. Another Atlassian platform, Jira is an issue tracking and project management product. An agile ticketing system helps you coordinate bug fixes, track progress, and note feature requests from customers while the Kanban board provides full visibility. Jira integrates with Confluence to bridge communication in your organization and make customer service a team effort.

The platform offers features that support information sharing, collaboration, and recognition to give every employee a voice. FreeConference keeps things beautifully simple for users by not requiring any software to be installed. There are mobile apps available, but it is possible to take part in a video conferencing session from just about any device with a web browser installed. You can participant in text or video chats, and use features such as screen and file sharing – but FreeConference is not without its limitations. Mobile apps streamline workplace communication and provide employees with quick access to important information or digital work-based tools.

What Is A Communication App?

The virtual whiteboard tools help you illustrate ideas, take notes, or capture session details. You can send status updates to your team via the Teamwork platform, so they always know where you are and what you’re up to. Virtual Background is one of Zoom’s most prominent and frequently used features.

For growing teams and SMBs who need enterprise-grade security and scalability in business communication, Zoho Cliq is perfect. Unified web-based communication software serves as a powerful tool for streamlining communication and collaboration among employees, customers, and partners. It reduces time spent searching for the right tools needed to communicate, allowing users to spend more time getting the job done.

Unlike more general communication tools, Nectar goes a step further by offering a dedicated focus on strengthening team morale and company culture. The right platform makes it easier to collaborate without switching tools or losing context. Nextiva’s intuitive customer communication solution integrates phone, video, SMS, chat, and collaboration tools into a centralized platform. This enables businesses to manage all customer interactions and communication processes in one place. By unifying these channels, your CCM platform enables you to interact with customers on-demand, maintain consistent messaging, track customer interactions, and improve customer engagement and CSAT scores. Modern workplaces in 2024 have a plethora of options when it comes to team communication tools.

It’s the most layers of organization in any team chat app I tested, and while it might sound a little confusing, the result is ultimately tidy. It doesn’t matter at this point if you’re remote, hybrid, or fully in-office—your company needs a team chat app. Clariti, the leading team communication app, offers flexible group chats with dynamic member adjustments to prevent information overload.

With a single button, you can record your screen and camera using Loom’s Chrome extension, desktop, or mobile app. You’ll enable better collaboration and your teams will be happier when they get what they want at their fingertips. It’s a flexible tool, giving you everything you need to customize the project however you see fit, tailored to your use case and company size. Plus, it scales with your business so you’ll never fall behind your competition. You have easy-to-use building blocks like integrations and automations to build your workflow.

It is ideal for non-technical users due to its sophisticated and user-friendly interface. It also includes unlimited message history even in its most fundamental plan, and this is not typical. Chanty is ideal for remote teams, startups, and small businesses who need a simple, affordable communication solution.

Evaluate the platform’s security features and ask about their compliance certifications to ensure they meet your business’s security standards. Cloud communication platforms are generally reliable, with many offering high uptime guarantees. Reliability depends on the provider’s infrastructure and your internet connection. Look for platforms with multiple data centers and redundancy measures to minimize downtime. It’s also wise to have a backup communication plan in case of internet outages. These features ensure efficient and reliable communication with your clients.

The control buttons also felt too big and intimidating, making the meeting display feel cluttered and less user-friendly than some alternatives. Since GoTo has a higher price floor than alternatives like Zoom, Google and Microsoft, it’s only a cost-effective option for companies prioritizing meeting security. When selecting the best plan for you, consider the size of your team, the specific features you need, and your budget. Remember, the best choice balances functionality with cost, ensuring you pay only for the features your team will use and benefit from. As these trends continue to unfold, HR professionals and business leaders must stay informed and adaptable, choosing solutions that address current challenges and remain poised for the future of work.

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